Questions
For quicker response, please check to see if the answer to your question is below, before e-mailings us.
Questions about:
- Ordering an item (Placing an order and checking status)
- Inventory (is an item in stock? do you carry other items?)
- Personalized jerseys (what do they look like?, I already have a jersey, can you put the letters on for me?)
- Large orders for teams and leagues.
- Shipping (do you ship to... and how much does it cost?)
- Returns/Refunds/Exchanges
- Is it safe to shop at teamdepot.com?
- Is teamdepot a reputable and safe vendor?
- I still have questions (Where can I call or e-mail?)
How
do I place an order?
To order an item, go to the section you want (MLB - baseball, NHL - hockey,
NFL - football, NBA - basketball) by clicking on the left hand part of the
screen. Now depending on the item you want, click on the appropriate
link. Once you have found the item, click it and then click on "Click
here to Order". Now you can either continue with the order by
clicking "Check Out" or put another item in your shopping basket by
clicking "Keep Shopping".
How do I order a personalized jersey?
To order a personalized jersey follow same instructions as above to get to
the item you want, and then type in the Name & Number in the space provided,
then just click on "Click here to Order".
NOTE: We are not responsible for, nor can we exchange or refund you for a
jersey in which you spelled the name wrong or typed the wrong number.
How
do I check status of my order?
To check to see if your order
has shipped, you can either click on the link that you received via e-mail or go
to http://shopping.yahoo.com/store/order-status.html and click on your order.
NOTE: If you ordered a personalized jersey, the tracking number you receive
via e-mail is NOT a tracking number for your jersey. It only lets you know that
the jersey is in process. At this time we are not able to provide a tracking
number for personalized jersey. Our apologies.
How do I know
if an item is in stock?
When you place an item in the "Shopping Cart" by clicking
"Order/Check Inventory", you will receive a message if an item is out of
stock. You will also see a column "In-Stock" letting you know how many
are available for immediate shipment.
Does teamdepot carry other items that
are not on the web page?
At this time, what you see on our web page is what we carry.
NOTE: We do handle orders for baseball, softball, and hockey teams. If you
have a team and would like to buy jerseys, please contact us at
info@teamdepot.com
How
do I personalize a MLB or NHL jersey?
See instructions under Ordering
Items.
Are
the letters and numbers screen printed or are they sewn on?
We only use sewn on letters and numbers. These are the authentic numbers so
the letters and numbers will look EXACTLY like the ones the players actually
use. This will include the numbers on front/sleeve if the team uses them.
How can I see what they look like?
You can see what our baseball
jersey look like by clicking here. You can see what our hockey
jerseys look like by clicking here.
I already have a jersey, can you
put the letters on for me?
Yes! For MLB jerseys, click on MLB and then click on "Personalize
MLB"
For NHL jerseys, click on NHL and then click on "Personalize
NHL"
Can I buy the letters and/or numbers separately?
The MLB and NHL will not allow us to sell
letters and/or numbers separately. But we can personalize the jerseys for
you. See above.
Why does it take so long to get a
personalized jersey?
Because we use the authentic letters and numbers, the lettering first has to
be cut and then sewn on. Because of the demand for these jerseys, and the time
it takes to do each one, we need time to make sure your jersey is done right.
Does teamdepot provide jerseys for teams and leauges?
Yes we do! We can customize baseball and hockey jerseys, complete with
your team logo and player names and numbers. For more information, please e-mail
us at info@teamdepot.com
How much will my shipping charges
be?
Shipping charges are usually between $5-$10 for orders
within the USA. During the order process, you will be given a list of
different shipping methods from which you can pick the one that suits you.
The total cost of goods and the cost of shipping are clearly
displayed, and will depend on where you live and total weight of items you
buy. For more information on shipping cost, please go to "Ship&Delivery".
Do you ship to P.O. Boxes or military
addresses?
Yes we do! Shipments to P.O.
Boxes, Military Addresses will be
sent via the United States Postal Service.
For more information on shipping cost, please go to "Ship&Delivery".
Do you ship internationally (outside the U.S.A.)?
Sorry, at this time we don't ship outside of USA and Candada.
How do I return an item for refund.
You may return an item in its original,
unopened and un-used condition,
including all tags, for a refund within 30 days of you receiving the item. You
will receive a refund for the item only. We can not give you a refund for
shipping charges, unless you are sending item back because of our mistake.
Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
Send to:
TeamDepot.com
1 Lois Ct.
Hackettstown, NJ 07840
Please include ORIGINAL PACKING SLIP and ALL TAGS THAT WERE ATTACHED TO THE ITEM.
After a return has been received, it will take 30 days to
process. If using a credit card, refunds will be credited to your
account. If paying by check or money order, a refund check will be
mailed to you.
NOTE: Orders for personalized jerseys can only be cancelled within 48 hours and CANNOT be returned for refund or exchange. All sales of personalized jerseys are final.
Is it safe to use my credit
card? How else can I pay for my order?
Absolutely. Here at
teamdepot.com,
nothing is more important to us than the security of our customers'
personal information. That's why we've insured that our purchase area is
done on a secured web server. teamdepot.com uses SSL (Secure Sockets
Layer) to provide secure transmission of personal information from the
user to the server (customer & credit card details). SSL protocol uses
a level of encryption (like a secret code) to scramble the transmission
between the shopper (you) and the merchant (teamdepot.com), so that anyone
attempting to intercept the message will be unable to read it. SSL is
today's best available means of securing your transaction.
With most versions of
Microsoft Internet Explorer, a locked padlock will appear in the bottom
toolbar of the browser to indicate a secured browser page. With newer
Netscape browsers, a similar padlock will appear at the bottom. Otherwise,
you may notice that the browser screen is outlined in blue. You can also
get more details in Netscape by clicking View, then Page Info. This will
have further information on the security of the document. To do the same
thing in Internet Explorer, just click File, then Properties.
Still not convinced about internet security? We also offer you other options for submitting your order:
- e-mail: info@teamdepot.com
- We also accepts
checks and money orders. Orders paid by check will usually not be
processed until the funds have been verified. If you are sending a check,
please make the check payable to: teamdepot.com
Send the check to:
TeamDepot.com
1 Lois Ct.
Hackettstown, NJ 07840
All account information submitted to us is safely isolated from unauthorized Internet access.
Is TeamDepot a reputable and safe vendor?
Well of course we are. That is the only way that Yahoo will allow us
to use their web store.
You can also see how other shoppers have rated us in
Yahoo!Shopping.
Have questions we didn't answer?
If
you have additional questions, please e-mail us at
info@teamdepot.com
Also, we want
to hear your thoughts and suggestions on how we can make our site more
helpful for you. Please send us your thoughts
so that we can make any helpful improvements.
In order to help keep cost low and pass the savings on to you, we don't
provide a phone number with live operators. We do however answer all
questions via e-mail.
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** Orders for personalized MLB & NHL jerseys can only be cancelled within 48 hours and CANNOT be returned for refund or exchange
** All sales of personalized jerseys are final.
For any requests, comments, or suggestions click here
Copyright ©1999-2008 teamdepot.com All MLB, NHL, NBA, NFL logos and trademarks are property of their respective owners. As an authorized dealer teamdepot.com uses these logos only to describe and advertise the related jerseys, jackets, merchandise & apparel.
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